Terms & Conditions

When you purchase something in an Trenacon Store or online, then we want to let this be an experience as pleasant as possible. We want to do so with our attractive and affordable collection. In some cases, we require information thereto. We shall deal with it very carefully. Below you will find information about what sort of personal data we process, why we do that and for which we can use this. Trenacon Ltd. is the data controller of the processing of your personal data.

On The Website

Which Personal Data Do We Process?

We collect personal data when you purchase a product or service on our website, register for news, offers and invitations, involve our Customer service and browse on our website. Such personal data includes your name, e-mail address, gender, date of birth, phone number, delivery address, payment data, IP address, data about your activities on our website, data about your surfing behavior, internet browser, apparatus type and other information that you have provided voluntarily to us.

With Which Purpose, Legal Basis & Storage Period?

We use your personal data only for the purposes and on the legal basis as stated below.



If you purchase a product or service on our website, we process your personal data to comply with our contractual obligations to you, so that we can complete your purchase. The process is necessary to be able to comply with our agreement with you (see General Terms and Conditions).

For tax reasons we are obliged to store details of each purchase for seven years.

Direct Marketing

When you register for news, invitations and offers, we process your personal data to be able to deliver you the services, as requested by you. Our direct marketing is based on profiling, which means that we shall modify certain information that you will receive from us, to certain factors. We use the following sorts of personal data to compose a profile: gender, location, e-mail address, name and/or behaviour on our website. The processing is necessary for our legitimate interests to maintain good Customer relations. If you de-register or unsubscribe for our marketing, then we shall no longer process your personal data for these purposes.

Customer Service

Someone from Trenacon Ltd is ready to help you at any time. They want to assist you with your question, the problems that you have or with your complaint. You can reach our C
ustomer service by mail info @trenacon.com Of course, you can also turn to the shop.


To be able to treat your question properly, we need a number of data. Think hereby of your name, e-mail address or phone number. We sometimes also ask extra information to be able to deal with your question or complaint.


We analyse the information of our Customer service, so that we can obtain a better insight in the subject of the questions and about the process. When we have a good insight about this, we try to improve our information and processes.

When you browse on our website, we process your personal data to improve our website and for marketing purposes. Read more under ‘Cookies’.

Data Analysis

We analyse personal data such as visited pages, traffic streams, search terms and clicks. The processing is necessary for our legitimate interest to collect statistics every once in a while. All tracking data is anonymous. Because of this, it will no longer be regarded as personal data.

With Whom Do we Share Your Personal Data?

Only the people that must process your personal data for the purposes as mentioned above, have access to your personal data. Furthermore, we must give our suppliers access to your personal data when they execute services on our behalf. Trenacon takes the protection of your data seriously and takes suitable measures to prevent abuse, loss, unauthorised access, undesired disclosure and unauthorised changes.


Trenacon makes use of technical, functional and analytical cookies that do not violate your privacy. A cookie is a small text file that upon the first visit to this website will be stored on your computer, tablet or smartphone. The cookies that we use are necessary for the technical working of the website and your convenience of use. They ensure that the website works properly and remember for instance your preferential settings. Also, we can optimise our website herewith. You can deregister for cookies by setting this in your internet browser, and no cookies will be stored anymore. In addition, you can also remove all information that has been stored earlier via the settings of your browser.

Contact Via Social Media

We like to keep you informed via social media of our new collections and offers. You can follow us on Facebook and Instagram. We have not connected any Terms and Conditions to this ourselves, however you will agree with the General Terms and Conditions of the social media platform of which you make use.

When you contact us via social media, then we store that message and therewith also your account name. Thus, we can give a reaction to your message.

Your Rights

You have a right to viewing or removal of the personal data that we have received from you. Also, you can object to the processing of your personal data, or a part hereof, by us or by one of our processors. You have the right to let the data provided by you, by us to yourself or in commission from you, directly to another party. We can ask you to identify yourself before we can give suit to the aforementioned matters.

Should we process your personal data based on a consent given by you hereto, then you have the right to withdraw this consent.


Uunderaged Persons

Our website does not have the intention to collect data about website visitors that are under than 16 years old. Unless they have the consent of their parents or a guardian. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to thus prevent that data about children being collected without parental consent. If you are convinced that we have collected personal data about an underaged person without that consent, please contact us on via info@trenacon.com, then we remove this information.

Contact Information

If you have questions about out dealing with your personal data or our use of cookies or you want to claim your rights, please contact us via e-mail info@trenacon.

Changes In Privacy Statements

If we change how we deal with your personal data or how we use cookies, then we shall immediately update this privacy statement and publish it on our website.