Refunds & Returns

Unless stated differently, the consumer can dissolve the agreement regarding the purchase of a product within 14 days without statement of reason(s). Trenacon may ask the consumer for the reason of recall, but not oblige him to a statement of his reason(s).


The reconsideration period mentioned im the above section, starts on the day of receipt of the product.

If the consumer wants to make use of his right of recall, then he will report this within the reconsideration period to Trenacon by contacting the Customer service. The consumer bears the direct costs of the returning of the product.


During the reconsideration period, the consumer shall carefully deal with the product and the packaging. Products must be returned in the state of new, therefore undamaged, in its entirety (therefore not shortened, if it concerns a steel band) and in original packaging with all delivered accessories.


If a returned purchase does not comply with the above mentioned requirements, then Trenacon reserves the right to deduct from the repayment due to the consumer, an amount equal to the reduction of value of the products. This can possibly be 100% of the purchase amount.


If a product has been purchased as a special offer that included also other products (for instance 1+1 free), then the entire purchase must be returned, to be eligible for full refunding.


Please note, all sales are final for all clearance items.


The consumer is responsible for the risk during transport. Trenacon advises the consumer explicitly to return the product insured. After receipt of the return shipment, the repayment shall take place as soon as possible, but no later than within 14 days after receipt.


The risk and the burden of evidence for a correct and timely execution of the right of recall lie with the consumer.


If certain levies and/or taxes are due because the shipment has been imported in the country of delivery chosen by the consumer, then these costs will come for the account of the consumer. Upon refunding, these costs will be deducted from the purchase amount, insofar these costs have been brought into account to Trenacon.