Frequently Asked Questions

How can I pay?

At Trenacon you can pay using PayPal, Visa, Mastercard, American Express, Cash on delivery, Prepaid Purchase, Klarna – Open Invoiceand SOFORT Banking.


Are there any risks when I pay by credit card?

At Trenacon we take your online security and privacy very seriously. Our security server automatically encrypts your personal details when you enter them. We do also not store your credit card number at all as it is sent straight through to the relevant banks in order to process the payment.


Are there any risks when I pay by debit card?

Maestro is the most-used payment method in the world. This is because of it’s excellent security, and the number of vendors who accept it is growing daily! Your transaction is secured by your Secure Code which is an online PIN issued to you by your bank. This number is entered as a confirmation that you are the owner of the Maestro debit card being used for the transaction. You can register for your SecureCode online by clicking here.


What is a MasterCard SecureCode?

Your MasterCard SecureCode is a form of online PIN which makes your purchases with debit card safer for you. This code only needs to be registered for once and can be used for every online purchase you make with your Maestro card. You can register with your bank for your SecureCode by clicking here.


Do you accept international orders?

Trenacon welcomes orders from over 20 countries. Deliveries to customers outside Germany may take a little longer. Click here for information on delivery.


Where do you deliver to in the UK?

We deliver everywhere in England, Scotland, Wales, Northern Ireland, Jersey, Guernsey and the Channel Islands. Deliveries to all other British territories will be charged at the relevant rates.


In which territories do you deliver in Spain?

We ship your order in the whole territory of Spain. For the Canary Islands, Ceuta, Melilla and Andorra only Standard shipping is available. For these areas import taxes may occur, you have to take them in your own account. On the Canary Island the delivery lead time is 12-15 working days.


In which countries do you deliver?

We send your order in many countries to your home. Select your country of delivery in the head of our website and look at the shipping cost information.


Are international orders safe?

Trenacon operates in conjunction with DHL, a major international courier. Although your orders may take a few days to reach you, there is no risk in ordering from us. You will get your order as soon as possible!


What about delivery costs?

We deliver to more than 40 countries! Click here for more information about delivery costs to your country.


What about returns?

If you are anything less than delighted with any item for any reason, you can send it back to us within 14 days of receipt. The goods must be returned in saleable condition and in the original packaging. Click here for more information on returns.


Which address should I use for returns?

Please contact us for address details at


Do I have to pay for returns?

Outside England the customer has to carry the costs of returns.

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